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Customer Stories for Norwegian Star

Story 41 for Norwegian Star
JSTARLEY
Location:Reno
Cruise Date Month: January
January 19, 2013
Don't miss the spa
My wife and I went on the Norwegian Star January 6th to the 13th. We had never done a cruise before and spent the first two days not knowing exactly what to do. After then second day we re-arranged our dinner schedules to allow us to see the nightly shows in the Stardust theater.I was very surprised by the quality of the entertainment. The food on the ship was pretty good every night with Cagney's and Le Bistro being excellent. We played bingo, saw second city in the Spinnaker lounge as well as the "not so new- newlywed game" Both were very entertaining. We weren't able to get off at Belize as they had no dock. I am unable to use the tender boats. This is where our vacation really changed. My wife talked me into getting a massage. I was lucky enough to get Jelena. She gave an excellent massage. She made me feel so good that I got another one a couple of days later. She is one of those special people you might only meet a couple of times in a lifetime. I am a quiet type of person and really enjoyed the peacefulness and serenity of the spa. We spent most of our time there the rest of the vacation. I hope the NCL realizes what really makes their cruise special isn't the food , nor the shows nor the casino. It is their employees. We were made very welcome our entire trip. A special call out to the entire staff at Cagney's and the Barong spa.They are the best. If you really want a great experience , book a massage and ask for Jelena. You will be glad you did. Lastly ...To Jelena (I hope she sees this) Thank you for changing my entire vacation. It wasn't just the massage. It was being able to meet such a special person. I wish you the best in life and hope that you get all you deserve. May all your dreams come true. I will remember you fondly always.
20 of 22 found this story helpful.
Story 42 for Norwegian Star
colver
Location:Western Carribean
Cruise Date Month: January
January 16, 2013
Amazing Experience on the Star
Ou family booked thie Carribean cruise in January 2012. We were very excited from the begginnning and looked forward to it for the whole year every day. The question was, would it be worth it? We booked the 2-Bedroom Family Suite with Balcony, hoping that it also would be worth the money. Once we saw the ship, we were giddy with excitement. The crew greeted us very kindly, and escorted us straight to Cagney's for lunch to eat while we waited for our room to be ready. We met the Cagney's manager, Danilo, who told us about his home life and his family. He said he enjoyed being aboard the Star, and hoped we had a good time too. He was very polite and kind, always greeting us by name when he saw us. We won't forget him. Our room was amazing, and our butler Clint was awesome. He was very kind and proffesional. He really went above and beyond. The balcony in itself was definetley worth the money. Sometimes we would have our friends who were on the cruise too over for cocktail parties. The Oasis Pool was very nice too, but the slides are a bit slow. There were plenty of hottubs for lounging. We did that the first night, as it was cold in New Orleans. Every crew member we met aboard the Star was eager and willing to make this the best vacation ever. We all felt very special. We went and saw many performance in the Theatre, its definitley worth seeing Elements. We also did many excursions at all the wonderful ports.The kids loved Dolphin Swim and Ride, and the snorkeling in Roatan and Belize was fabulous! Though one person in our family got the flu that was going around in our hometown, they still had a great time. And when more poeple started getting sick, they took extra precations and the sickness was gone very soon. Washy washy! :) I know some stories and reviews said that the food was ok and cafeteria like. I would have to say however, that the food, no matter where you went, was amazing! The desserts and self serve ice cream were a favorite, as well as the made to order pasta, crepes and variety of healthy foods. The food at the specialty resteraunts were also very delicious. Teppanyaki is totally worth the money, as well as Cagney's! We didn't get sea sick, although there were a few rough nights. And as the sun set across the sea, we would watch from a sundeck or our balcony, and just say "ahhhh". The Norwegian Star is perfect for a family getaway, or a romantic few nights for 2. They have everything, and if you are missing something, they will be sure to make up for it or get it. We all had an amazing time, and can't wait to book our next!!!
 
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4 of 4 found this story helpful.
Story 43 for Norwegian Star
ArtJunkies
Location:New York
Cruise Date Month: October
November 12, 2012
Norwegian STAR repositioning cruise
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My story is easy to tell. This is the 2nd Norwegian cruise my fiancee and I have taken and once again, I need to rave. The cruise left New York City on Oct 20 and sailed 14 nights throughout the Caribbean and ended in New Orleans. I have taken many 7 night cruises before (other cruise lines as well). This 14 night cruise was splendid. We had the time to meet and become friends with so many people, passengers and crew alike. Lifelong friends!
I want to extend my gratitude to the entire crew. They are the most hard working people I have ever met. I saw them working at all hours and although they must have been tired, their smiles never vanished.
I was having dinner at Le Bistro one night and the waiter asked if we had dinner plans for the following evening as well. I responded that the next night was my birthday and we had reservations at Cagney's steakhouse. The next evening, as we enjoyed our dinner, the Le Bistro waiter arrived and gave me a birthday cake. He told me that he wanted to wish me a Happy Birthday even though I was not dining in his restaurant. I was in awe. There was no need for hs kindness and yet, there it was...going out of his way. It's like that with every one we met...
Norwegian cruise lines offer a wide variety of activities and dining choices but I choose to be a Norwegian because of the crew!
We are considering getting married in New Orleans and hopping on the STAR next February. The STAR ports in New Orleans every Sunday so if we plan it then some of of the crew (our friends) can attend.
33 of 34 found this story helpful.
Story 44 for Norwegian Star
Jim222
Location:Montreal, Quebec, Canada
October 23, 2012
Bermuda on the Star
OUR 7- DAY CRUISE TO BERMUDA ON NORWEGIAN STAR:
September 30 to October 7, 2012
We have sailed several times with Norwegian Cruise Line over the past 4 years. Our first cruise in1988 was on the long-gone SS Norway (1), and we returned to NCL after cruising with 3 other lines. We've been on the Jewel (4), the Jade (3) and the Epic (3). This was our first time on the Norwegian Star (making it cruise number 12 with NCL) and it was our first time going to Bermuda. We enjoyed the cruise.
The embarkation process in New York was fast and very easy. We arrived at the port and were checked in right away. We waited only 30 minutes (maximum) before the call to board was announced. We went to Versailles Dining Room once on board and had just enough time to finish lunch when the call to access staterooms was made. This was, indeed, the fastest boarding procedure we've ever had.
The Norwegian Star was built in 2001 and was refurbished in 2010. The refurbishments did not include the whole ship; Spinnaker Lounge was moved to Deck 6 aft from Deck 12 forward, where new staterooms were installed. The new stateroom area on Deck 12 is beautiful, modern, tasteful and very rich-looking, but it does not match in terms of décor with the rest of the ship. In other areas, especially in public areas, the carpets don’t seem well-fitted in some places, and bits of chrome inlay on the floor that separate carpet from tile are missing. The carpet on the steps leading to the main area of the Versailles Dining Room (which is where we had most of our dinners) is worn almost thread-bare, but that is understandable with more that 500 people going up and down every day. Most people don’t notice such things anyway, and they don’t take anything away from a nice cruise.
We’ve had all kinds of staterooms throughout our cruises: interiors, portholes, picture windows and balconies. We usually opt for a balcony stateroom on Deck 10, 11 or 12, but this time we thought an ocean-view stateroom with a picture window would be fine for a 7-day cruise. Our stateroom was on Deck 5, and that is the lowest we’ve ever been on NCL ships. It provided a nice view of the ocean as we sailed. It was a comfortable stateroom and served the purpose well. After all, you use your stateroom for showering, changing clothes and sleeping as well as storing all the stuff you bought ashore. The rest of the time, you are in other ship locations, or off the ship It was fine as staterooms go, but we really missed the balcony. That balcony gives the impression of a larger cabin and allows for fresh air instead of recycled air which may carry a host of microbes and cigarette smoke. It also givers you some other place to go instead of the pool deck or the promenade deck.
As a courtesy to your neighbours, if you book a stateroom that does not have a balcony, please do not smoke in your cabin.Use the designated smoking areas. Your cigarette smoke may travel through the ventilation system and the walls into the neighbouring staterooms. This makes for a very unpleasant experience for non-smoking passengers (like us) who share walls and ventilation with you. And that was precisely the situation we experienced.
Our stateroom was serviced by Arvin, our fabulous stateroom attendant, whom we had had on another cruise, made sure we had clean towels, a well-made bed, and a supply of shower gels (soap and shampoo).
In the Versailles Dining Room, we were served by a fantastic team of waiters. Rolando was our waiter and Rick was the assistant waiter. They provided friendly and efficient service that was very professional. They always had smiles for us, and they always asked how our day had been, regardless if it was a sea-day or a day of visiting Bermuda. They always made sure our meals were exactly as requested, and they checked often to make sure we enjoyed what we’d ordered.
The employees who worked at the Guest Services desk were always ready to help. They were pillars of patience, and they always found an answer to any question. Special thanks must be given to Dela, Reynaldo and a Philipino gentleman whose name I unfortunately do not know. They couldn’t do enough to help us, and they were happy to do so. Likewise for Maitres D’ Hernan (from Panama), Harry (from India) and Zekeriya (from Turkey) – each of them went out of his way to assure that our dining experiences were exactly as they should be. And everything was perfect!
In my opinion, it is all the hard-working people, from wait-staff to stateroom attendants to any other employee you come in contact with on board, who make your cruise an enjoyable experience. They spend months away from home and their families in order to improve their situation, and they are there on the ship to make OUR cruise vacation the best experience it can be, and thanks to them we can have that experience. After all, a ship is a ship is a ship.
This cruise was a 7-day cruise with 3 full days ported in Bermuda. Unfortunately, we were not overly impressed with Bermuda itself. The people we met there were pleasant enough, for the most part, but, overall, it was too hot and too humid to enjoy anything. The beaches were a big disappointment. We had heard many raves about the pink sand on the beaches from friends who’d been to Bermuda. The sand was far from pink, and most of the time the beaches were too crowded with other tourists all wanting the same thing: a place to lie in the sun and get a tan, so it was loud and not a relaxing atmosphere.
The town around the port and the town of St George’s have little to offer. We were in Hamilton in the early evening and everything except bars and restaurants was closed – the shops close at 5 pm. Still, Hamilton was a rather nice city. From what I saw, the beaches are tourist-friendly, but the rest of Bermuda is not.
On the final day, just before sailing away from Bermuda, a "welcome-back-to-the-ship" party was held on the pier. People from many departments, mostly wait-staff and bar staff, were on the pier welcoming passengers back to the ship after their time in Bermuda. The staff also acted as crowd control to prevent congestion on the gangways upon re-boarding. They were handing out non-alcoholic drinks and damp facecloths to returning passengers to help them refresh before getting back on board. Even Sean (Hotel Director) got into the act by helping out with the distributions, and I saw him take a tray of drinks and offer them to his staff who'd been dancing or standing in the hot sun to welcome people back. I have never seen that on any ship anywhere. He takes really good care of his people and his passengers.
If you have ever been to the Caribbean, or even parts of Florida, you can expect to see the same thing in Bermuda. The houses look the same and the exteriors are painted the same colours. The vegetation is exactly the same and it is the same ocean/sea. The language, in most places, is the same, and the food is the same - both with minor variations on the same theme.
We opted for the easy walk-off as we usually do. We were ready to leave the ship by about 8:15am, and we joined the line-up of people who had chosen to leave at about the same time. The line moved quickly and we had fully disembarked by 8:30. It was the fast disembarkation we’ve ever had. It took about half an hour to clear US Customs, and then we were on our way to the airport. After a short walk we arrived at the 50th Street subway station to catch an E train to JFK, and about 25 minutes later we were at the airport.
We are glad we went to Bermuda, though, but if we ever decide to return it will be simply to take a cruise (very likely on NCL’s new ship, Breakaway), and we will stay on board the ship. We like cruising on NCL because it suits us perfectly and we choose NCL because of free-style. It means we can dine in the main dining rooms, or any other venue with a reservation, when we choose as there is no fixed dining time. We can also choose to dine as a couple, or opt to sit at a table with other people since there is no assigned seating. The great thing is we don't need suits and ties, even on the formal night; decent trousers and a collared shirt are fine.
We like the NCL experience and that is why we return again and again.
Special requests to other passengers:
1) After you use the public toilets on board (these are the ones NOT in your staterooms), please wash your hands before leaving the facility and use the paper towel you dried your hands on to open the door. A trash bin is usually located near the door so you can toss the used paper towels there as you leave. An alternative is to use the sanitizer sprays that are located throughout the ship, but please DO NOT touch the sanitizer as you may contaminate it. These two simple steps with help reduce the spread of, or eliminate, Norwalk virus on board.
2) The wash cloth provided in your stateroom is NOT intended to be a toilet tissue substitute and should not be used as such, whether in the shower or not. Disgusting, yes, but you cannot imagine the number of washcloths I’ve had to ask to be changed, making for extra washing that wastes bleach, detergent and water. I do not want to use a washcloth that bears someone’s mark. Think of others who might receive a washcloth you used, and rinse it out before you place it for a change. Thank you.
17 of 23 found this story helpful.
Story 45 for Norwegian Star
outfitters
Location:NYC
Cruise Date Month: September
Cruise Date Year: 2011
October 2, 2012
GREAT BURMUDA CRUISE SEPT 2012
We boarded NCL STAR on Sept 23, 2012 for Bermuda cruise ,this would be our 56th cruise on NCL in the last 8 years thank you Capt Nordstrom , Hotel dir Sean,cruise dir Kyle, Cruise Consultant Candice bar maniger Katyia, conciegier Monica, Kenny the human jute box, and all of the crew for making our cruise so special, Happy Happy ship make for great cruise, also food was so excellent weather was very good elements was awsome Sharkbate great show. Kenny human jute box rocks NCL is the only cruise line for us , FREESTYLE is the best. Thank you for letting us into NCL family see more family on NCL GEM Oct 20 we love you all.
4 of 5 found this story helpful.
Story 46 for Norwegian Star
sailtress
Location:portsmouth,ri
Cruise Date Month: September
September 18, 2012
NCL ROCKS !
ON SEPT,02,2012 WE SET SAIL ON THE STAR TO BERMUDA. IT WAS OUR 6th CRUISE TO BERMUDA, AND I TELL YOU BEING ON THE STAR WAS NEW FOR US. MYSELF, HUSBAND AND GRANDSON WENT AND OUR EXPECTATIONS WERE MET,OUR BALCONY WAS GREAT AND SPACIOUS. OUR ROOM STEWARD WAS GREAT, MET ALL OF OUR NEEDS. WHEN IN BERMUDA WE ALWAYS VISIT THE CRYSTAL CAVES, AND ZOO, THEY ARE A MUST SEE. DUE TO THE HURRICANE WE DIDN'T GET A CHANCE TO GO TO THE BEAUTIFUL BEACHES. WE ALSO LEFT BERMUDA A DAY EARLIER FOR SAFETY REASONS. OVERALL IS WAS A GREAT TRIP, NCL IS THE CRUISE LINE TO CRUISE ON. TY , NCL. I WILL SEE YOU ON OCT.14, A FEW WEEKS LATER.
3 of 5 found this story helpful.
Story 47 for Norwegian Star
NCLforever
Location:Long Island,NY
Cruise Date Month: August
September 9, 2012
Star - NYC to Bermuda Aug 12-19,2012
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It was our first cruise and we were traveling with our 19 year old son and 15 year old daughter for our 25th wedding anniversary. We had connecting family balcony rooms. Our cabin steward ARNOLD was the best, always greeted you with a smile and a hello ms........ Every night when we returned to our cabins we looked forward to his animal towels - THE BEST. There is so much to do aboard the Star - there is something to do for everyone every single moment of every day. The food was great and plenty of it. Our son ate none stop. We really enjoyed the FREESTYLE dining being able to eat anytime and there were so many choices. Our daughter even ordered room service pizza. We ate in the dining rooms and also the Italian speciality restaurant. One of our favorite spots for a quick sit down bite was at the Blue Lagoon. Bermuda was beautiful we really enjoyed being docked for 3 days and being able to come and go off the boat anytime day or night. The kids swam with the dolphins at Dolphin Quest and my daughter and I rode horseback on the beach at Spicelands (a must do). We also traveled by ferry to Hamilton and took the bus on our own (not the excursion) to Horseshoe Bay. The Crew on the Star was always friendly and willing to help in any way. You were always greeted with a smile and hello or good evening. It was the experience of a lifetime and we all enjoyed every moment - looking forward to our next cruise on NCL.
11 of 11 found this story helpful.
Story 48 for Norwegian Star
RedPatti
Location:New York
Cruise Date Month: August
September 5, 2012
Star - NYC to Bermuda 8-12 thru 8-19 WONDERFUL!
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Bridge Tour with First Officer, Navigation
Bridge Tour with First Officer, Navigation
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There are so many great things to say. Everything was wonderful. From our cabin (aft balcony) to the food, entertainment and the crew! Food in the main dining room and buffet was very good. We also ate at Cagney's and Moderno - both were fabulous. There are so many fun things to do that you don't have time to do everything but we certainly tried! Bingo, karaoke, (my daughter won "Karaoke Idol") martini & wine tastings - pretty much anything you can think of. Relaxing time as well. Ship was clean and well maintained. Love, love, love the crew. We also were fortunate enough to get a tour of the bridge. First Officer, Navigation was so informative. Bermuda was great as well. Did 3 excursions and all were fabulous. Such a beautiful country. Cannot wait to cruise NCL again! In fact, I'm already booked! :)
1 of 1 found this story helpful.
Story 49 for Norwegian Star
vickenp
Location:canada
Cruise Date Month: August
August 13, 2012
first timer
On the star - NYC to Bermuda - aug 5 2012
balcony 2 adults
I enjoyed my time - Great shows, good duty free shopping, clean, great staff, great entertainment crew - thx Pedro - Do the brazillian restaurant for supper, the rest of the meals were ok, meat needed a little more cooking.
Our stateroom was good and clean and the cleaning staff perfect.
Note this is a fun ship with dance music everywhere - good for families, and teens would love it, if you want a mellow couples only trip this may not be it for you, unless you go with other couples.
Great shows, solid drinks - I found this was catering to US clients - 85% were from NYC or Jersey.
Ship was well maintained - even with lots of kids running around
pack some white clothes for a night deck party with lots of dance music - but u gotta wear white
they need to fix/replace one of their speakers on the main deck on 12, near the pool, it was failing
the piano player at nights was great
the xite band was fun
the more mellow 3 pc band, I don't recall their names, where background music and i found a little dull
you will be pushed to buy - but attend their info sessions esp about Bermuda - they gave some good pointers
docking and taking ferries or buses wasn't a problem
13 of 14 found this story helpful.
Story 50 for Norwegian Star
CruiseNoMore
Location:nyc
Cruise Date Month: July
August 5, 2012
Not what we expected- AT ALL
We just returned from a seven day cruise to Bermuda, our very first cruising experience and we chose Norweigan at the suggestion of our travel agent....where do I begin. To be fair, I'll start with the pros.The staff was very friendly and welcoming,but at times very annoying.Our cabin steward was extremely sweet, thanks Miky!. The ship was so large we barely felt it moving.There was unlimited food to choose from in the dining area. However if you opted for a true sit down experience, you would have to pay extra. Cons.With a ship capacity at over 2000, there was only one pool with a capacity at just over 500. Needless to say, we never even went it. IT WAS PACKED. We learned that there were other pools(staff only pool and an indoor pool located in the spa...in which you had to purchase a package in order to enjoy. We scrambled for deck space to sun in since we could not enjoy the pool, this too was an ordeal.The cruise seemed great for families but be forewarned it is not for couples. Between the hokey shows,lack of true "Quiet Zones" lack of amenities,blah banquet food and screaming children everywhere, We will NEVER cruise Norweigan again, very disappointed with the entire experience. Need a vacation from our vacation.
16 of 34 found this story helpful.
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